Legrand®, North & Central America recently announced the launch of Wattstopper® Technology-Enabled Service Contracts, a new offering that brings added convenience and protection to lighting control system investments. The service contracts combine immediate remote support with onsite support and training delivered by the Wattstopper Remote Operations Center (ROC).
The ROC is an extension of Legrand’s brand new Service Center of Excellence located in Richardson, Texas that has dedicated support technicians with the experience and resources to help maintain and optimize a building’s lighting control system.
Legrand’s new service contracts merge its industry-leading secure remote support technology (RACCESS) with dedicated factory-trained ROC technicians and field technicians to provide a complete set of coverage options for customers. The most common lighting control system issues can be addressed immediately with remote support, while more complex issues are resolved promptly onsite by a factory-trained technician. Both networked Wattstopper Digital Lighting Management and Architectural Dimming lighting systems can be covered under the new service contracts. Two standard options are being rolled out now:
• Connect Plus is the priority response package that includes dedicated ROC support, proactive system analytics, and priority onsite response. Annual onsite training and two annual onsite system tuning visits are also included in this package. Connect Plus is ideal for customers who need protection from unplanned interruptions and who want to keep their system running efficiently.
• Connect Prime is the premium response package that incorporates 24/7 ROC support, proactive system analytics, and next day onsite response for issues that aren’t able to be resolved remotely. This package also includes two annual onsite trainings and quarterly onsite system tuning visits. Connect Prime is best for customers with mission-critical facilities where lighting issues or interruptions require immediate attention and resolution.
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